What Does UKG Do? 9 Questions for the Leading Workforce Operating Platform

3. Who are UKG’s customers?

UKG is one of the largest private software companies in the world. As a result, our customers represent various industries and types of employers worldwide. We’ve been helping organisations for over 50 years, and today, 80,000 organisations across 150 countries rely on us at all scales to support their people, workforces, and strategic goals. This includes organisations in healthcare, retail, manufacturing, and beyond. Some of our customers include Cotton On Group, Hamilton Island, Marley Spoon, Southern Cross Healthcare and Costa Coffee, as well as smaller, growing organisations. Here’s what some of UKG's customers are saying:

• “The UKG Ready Suite helped significantly streamline our operations, increase efficiency, accuracy, compliance, and overall productivity. I am excited to keep building on the system and using it to its fullest potential.” 
  -Emma Whiting, Payroll/TX Operations Manager, Winnings Group

• “If we didn’t have a single pane of glass to oversee our global payroll, we would have had to talk to 14 vendors and none of them could give us a consolidated payroll view.”
  -Mary Anne Sparks, Senior Director of HR Operations & Technology, Dupont

• “With advanced reporting capabilities, we’ve reduced overtime and given the business clearer insight into award and budget requirements. That visibility is especially important for a not-for-profit, where every dollar counts.”
  -Jodie Metcalfe, UKG Systems Manager, P & C Systems, The Salvation Army

4. Are UKG solutions for large or small organisations?

Both! We’re the only workforce operating platform that offers a comprehensive HCM solution that fits the size of any organisation, from complex enterprise organisations to smaller, agile HR teams.

UKG Ready is our powerful, culture-driven workforce management solution designed for midsize and large organisations, whereas UKG Ready is our all-in-one HR, payroll, talent, and time solution designed for leaner teams.

Our specialised products also complement our core solutions by addressing the needs of a particular industry, such as healthcare, public sector, or retail. You can see all our specialty products here.

5. How do UKG solutions work? 

UKG provides HCM, workforce management, and payroll solutions that use people-first AI to help businesses manage their people, payroll, talent, and time in a single platform. Our solutions are AI-guided with seamless integrations and are designed to be flexible and scalable to meet your organisation’s needs. Plus, mobile-friendly, self-service tools engage critical groups like frontline workers.

6. How does UKG help with HR, payroll, and workforce management?  

When you need to plan, engage, schedule, and pay your workforce, we offer the solutions that make it happen while ensuring your people are able to focus on the work that matters.. Our technology enables you to drive productivity and empower your people in these ways: 

Give leaders the data they need to make confident decisions
Executives get the intelligence they need to reach their goals, make decisions, and fuel growth for a resilient and engaged workforce. 

Keep employees engaged in every moment of their journey 
HR leaders get the support they need to implement new, effective engagement strategies, manage day-to-day processes, implement HR policies, and simplify administrative tasks.

Put the right talent in the right place at the right time 
Operations leaders take confident action thanks to an AI-guided workforce management technology foundation. The technology efficiently manages time and attendance, allows flexible, personalised scheduling, and forecasts workloads based on your specific industry needs.

Pay people accurately and compliantly 
Payroll and finance leaders reap the benefits of automated processing. They can stay up to date on regulations and compliance, free up time to ensure employee trust, and adjust processes to match financial strategy goals.

To sum it up, our platform empowers workforces with insights and solutions designed for all people and all roles.

7. Where does UKG’s unrivaled access to workforce data and insights come from? 

We hold the world’s largest collection of workforce insights, built on two powerful, complementary foundations:

1. 50 years of workforce activity measurement – spanning more than 30 billion frontline worker interactions, 4 billion schedules created, and $300 billion in payroll processed. This gives us unrivaled visibility into the everyday rhythms of work: the cycles, the moments that matter most, and the interactions that drive engagement and performance across different roles.

2. 30 years of Great Place To Work® (GPTW) data – the industry-standard benchmarks that reveal what truly makes organisations high-performing and people-centered. 

By bringing these two streams of data together, we offer organisations something no one else can:

• A real-world lens – rooted in the lived experiences of employees, from the frontline to leadership.

• A blueprint for success – grounded in decades of research on high-performing workplaces.

The result? An unparalleled understanding of both the realities and the aspirations of work. We know how work actually happens in practice, and we know the benchmarks organisations should aim for to build thriving workplaces. This dual perspective empowers leaders to not just imagine what a high-performing workforce looks like — but to create it, with confidence and clarity.

That’s why when it comes to workforce insights, we don’t just have more data — we have the right data, woven together to create a complete, actionable view of the employee experience.

8. Is the UKG platform easy to use?

Our solutions are designed to be simple for HR teams and employees. When you partner with UKG, you’re at the center of everything we do. That shows up in three ways:

1. Personalised service and support. 
   You get a system built around your needs — not a one‑size‑fits‑all call center. A team of experts who support your modules and organisations of your size responds quickly when you need help.

2. Always‑on expertise. 
   Real people who know your business plus built‑in intelligence that guides you in the moment to make every interaction more helpful, personal, and proactive.

3. A thriving community. 
   You’re connected to peers and partners, so you’re never solving challenges alone.

We back this with more than 7,500 UKG experts dedicated to optimising your operations, response times under two minutes for support calls, and unlimited learning resources that give administrators confidence and ensure you get the most out of our solutions every day.

9. Where are UKG’s biggest areas of innovation and investment?

Since 2015, UKG has been a leader in people-first AI, and we’ve recently doubled down on our commitment to make work simpler through UKG Bryte, the AI embedded in our workforce operating platform. The agents, automation, and in-the-moment assistance Bryte provides are reshaping how people access information, analyse insights, and follow important processes. This technology empowers leaders to understand their workforce and anticipate how external uncertainty will impact their organisation. We are dedicated to continuously innovating our technology to help organisations empower their people and reach better business outcomes. To achieve this, we have spent more than $2 billion on HCM and workforce management research and development over the last three years.

In addition to solving complex payroll, and workforce management problems for our customers, we’re committed to being the workforce operating platform that helps your people focus on the work that matters.