UKG Named a Leader in Workforce Management Report for Sixth Consecutive Year

UKG, a leading provider of HR, payroll, and workforce management solutions, has been named a Leader in the 2025 Nucleus Research Workforce Management (WFM) Technology Value Matrix for the sixth consecutive year. The report highlights the AI-powered UKG Pro Workforce Management suite and focuses on this year’s introduction of AI agents, enhancements to industry-specific tools for healthcare, manufacturing, retail, and other key verticals, and global payroll visibility through UKG One View.

The Nucleus Research WFM Technology Value Matrix is an annual assessment of how workforce management solutions meet current and future customer needs. UKG once again secured a Leader position for delivering a combination of intuitive product usability and robust functionality.

“We use UKG Talk to share real-time information about what’s happening on the island,” said Rebecca Tomkins, Group HR Director at Hamilton Island, one of Australia’s top luxury holiday destinations boasting 5,000 guests and staff at any given time, and supported by 1,400 employees across 400 roles.  “Whether it’s operational updates like road closures and weather or opportunities for guests to enjoy island activities. It empowers our team to stay safe, fulfill their responsibilities, and deliver exceptional guest experiences.”

Nucleus highlights the value of UKG Bryte agentic AI, including a Meal and Break AI agent that alerts frontline managers when employees need to take breaks, helping to mitigate risks related to one of the most common labor law violations. For healthcare, a self-scheduling agent creates personalized schedules based on staff preferences, credentials, and shift eligibility.

UKG Pro Workforce Management helps customers become more productive with a full suite experience that can also include: 

• UKG One View, a transformative multi-country payroll solution that creates a single process to synchronize, manage, and perpetually validate payroll calculations from all in-country payroll providers, while also delivering a single, real-time view of all payroll data globally;
• UKG Strategic Workforce Planning, which delivers short-term forecasting and long-term capacity planning tools that allow organisations to predict, analyze, and proactively plan to prevent gaps in labor needs;
• UKG Talk, a frontline employee communications platform to connect people working across shifts, roles, and locations with two-way messaging, company-wide announcements, employee resource groups based on shared interests, and trainings;

“UKG is a Leader in our WFM Technology Value Matrix for the sixth year now by demonstrating strong product usability and the ability to support complex workforce management needs across various industries,” said Evelyn McMullen, research manager at Nucleus Research. “With its comprehensive suite, including an array of generative AI and AI agent use cases, coupled with in-depth, real-time insights and recommendations, UKG is clearly committed to helping organisations unlock their growth goals by optimizing productivity, creating great employee experiences, and delivering workforce intelligence in the moment decisions need to be made.”

This recognition comes on the heels of top ranking in human capital management (HCM) from Nucleus Research: the UKG Ready^® suite was named a Leader in the SMB HCM Technology Value Matrix for the fifth consecutive year.

About UKG

At UKG, our purpose is people. We are on a mission to inspire every organisation to become a great place to work through HCM and WFM technology built for all. More than 80,000 organisations across all sizes, industries, and geographies trust UKG HR, payroll, workforce management, and culture cloud solutions to drive great workplace experiences and make better, more confident people and business decisions. With the world’s largest collection of people data, work data, and culture data combined with rich experience using artificial intelligence in the service of people, we connect culture insights with business outcomes to show what’s possible when organisations invest in their people. To learn more, visit ukg.com.au