Frontline workers across ANZ are burned out, under-recognised, and ready for change
We just released our 2025 global study on frontline workers and the insights are astounding. While burnout is widespread (74% in Australia, 79% in New Zealand), many employees still find meaning in their work. Let’s unpack what’s driving the disconnect and how organisations can support a workforce that’s overworked, under-recognised, yet still showing up.
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BURNOUT IS AT A BREAKING POINT
Overwork and lack of recognition are pushing talent out. Nearly half of ANZ workers consider quitting on tough days — and 1 in 5 feel unseen by their manager.
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FLEXIBILITY MATTERS MORE THAN PAY
54% of Australian and 55% of New Zealand frontline workers would trade a raise for more time off. They’re seeking greater control over their schedules and time to enjoy life outside of work.
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RECOGNITION BUILDS RETENTION
Frequent and meaningful recognition is key. Most workers identified that they’re motivated by praise, but aren’t getting it at work. Smart tech can close the gap.
Creating better work experiences for frontline workers starts with listening, investing in the right tools, and making people feel seen.
This report highlights the practical steps ANZ organizations can take to reduce burnout, build flexibility into shift work, and foster an environment where frontline workers thrive.