While digital communication provides us the convenience of working from home, new research from UKG, commissioned by YouGov, found that digital platforms, like Outlook, Teams and Slack, are creating barriers to clear and effective communication for New Zealand’s Gen Z workforce, preventing them from getting ahead in the workplace.
The survey of 503 New Zealand workers found that 68 per cent of Gen Z respondents admitted to experiencing miscommunications at work because they used email or another digital communication tool.
Additionally, 71 per cent of this generation find it difficult to speak up or contribute in video conference meetings, highlighting the limitations of purely digital interaction. This issue is more pronounced among employees in larger businesses with over 200 employees (84%).
However, Gen Z is not succumbing to these challenges; instead, they are showcasing their resilience and determination by actively seeking opportunities to sharpen their communication skills and get ahead.
This report from the UKG Workforce Institute breaks down the key findings on how to communicate effectively with the next generation of employees and obtain tools that can support creating great employee experiences.