Sunshine Private Hospital is an innovative, state-of-the-art hospital with world-class facilities for Melbourne’s growing West, providing services close to home and delivering excellent patient outcomes for local residents. Sunshine Private Hospital is operated by Unitas Healthcare in Melbourne’s western heartland.
Challenges
In 2022, management of the brand-new Sunshine Private Hospital began looking for a workforce management and HRIS partner so that they could set up their processes and systems correctly from their early days and avoid all the issues that come with having manual processes in place for areas such as rostering and recruiting. They were eager to create a good first impression for the onboarding of their new employees, given that they are all starting fresh and onboarding a significant amount of employees at one time.
Sunshine Private Hospital also wanted a system that was not too complicated or exorbitant but were looking for a vendor that had a great deal of knowledge and experience within hospitals and the healthcare space, and a reputation of working well with many happy customers.
Given the nature of 24/7 operations in the healthcare industry, paying employees is complicated and the awards involve a number of complex rules and regulations. They went to market in search of a solution that could manage these complexities and had a proven track record of working in the healthcare industry. They spoke with many hospitals and identified UKG as the market leader and best-fit solution for them, moving quickly to finalise the partnership.
Solutions
Sunshine Private Hospital is utilising the full suite of modules available in UKG Ready for workforce management and human capital management (HRIS). These modules are:
- Time & Attendance
- Scheduler / Rostering
- Accruals / Leave
- Attestation
- Core HR
- Recruitment
- Performance Management
- Compensation Management
- Learning
“I have to stress how responsive and flexible the whole team at UKG have been from the start of the process and even now past the implementation phase. They really took the time to explain everything to us and it was them chasing us for outstanding items to help us rather than us having to chase them. Their customer service has been really good, and they have gone above and beyond to help make our project successful.”
Director People & Culture at Sunshine Private Hospital
Results
As a greenfield project, getting the right foot forward from the beginning was mission critical and UKG Ready has exceeded expectations. The solution has significantly assisted management to automate processes and minimise the risk of human errors associated with manual data entry. Their employees are enjoying the flexibility of using a combination of both the UKG TouchFree ID clocks, and their own mobile devices, to clock in and out of shifts, check rosters and apply for leave, keeping them engaged and empowered.
Management have time back in their days to focus on their teams, key projects, and maintaining a high level of patient care. They have noticed they are no longer receiving emails or queries about payroll corrections needing to be made, as the integrated UKG Ready solution has solved their challenges.
Unitas Healthcare needed to select a workforce management partner who can grow with them in the years to come, with a product that can scale up as required to suit their plans for further expansion, and they have found that in UKG.
